James worked his way up through the ranks at a Chicago area foodservice equipment manufacturer in customer service, technical service, sales and marketing. He became an independent rep in 2000, joining Tech Rep as a partner in 2003. In 2011, Tech Rep merged with Elite Marketing to form Culinary Equipment Group.
James holds an MBA from Loyola University Chicago. He is a past-president of MAFSI Region 17, a Certified Foodservice Professional (CFSP) and a member of the Chicago Midwest Chapter of the Association for Healthcare Foodservice (AHF). James is a principal of the firm.